Arrow Arrow
Virtual Call Centre

Virtual Call Centre

Call Centres use two main systems for dealing with phone calls - the business phone system for communicating with customers, and the Call Centre software that records the information about the call volumes, wait times and overall agent performance. Often these two systems are not fully integrated, which makes it difficult to access the statistics that are vital for excellent customer support.

Our Call Centre solutions handle all your business calls from a Cloud Based Private Branch Exchange (PBX). We offer full integration with our Call Centre software, so you can access all the information you need, whenever you want. You can flexibly add and remove agents, as call volumes go up and down.

Another advantage of the AstraQom Hosted Call Centre is that you no longer have to maintain any legacy equipment, cutting down on maintenance, while having a new phone system that is easy to expand.

How a Virtual Call Centre works

Intregrated Contact Centre

To find out how to create your perfect Contact Centre,
call AstraQom today

Call us0800-048-8003

Close lightbox Call Centre Integration

Virtual Contact Centre Advantages

Advanced Call Centre Service

Using the AstraQom VoIP network not only gives you lower call costs and access to our private, secure network, you also get an advanced Hosted Call Centre.

Call Centre integrated with Cloud PBX

Our integrated Call Centre system cuts down on the time spent managing separate Call Centre IT systems and business phone systems. All your international, 0800 numbers and local numbers are handled by our Hosted PBX and go to the same integrated system. Our advanced IVR allows callers to be routed by language and department.

Call Center Training

Our Call Centre solutions not only benefit callers but also helps improve employee performance. The Call Recording and Manager Call Monitoring features of our Virtual PBX can be used for effective call monitoring, coaching and training.

Business Mobility

By using a Virtual PBX you gain total flexibility and mobility. Your agents no longer have to be based in one central Call Centre, they can be based anywhere, even at home through our Hosted Call Centre.

24-7 in touch Call Centre

Answering Rules allow businesses to automatically send calls to different departments or agents depending on the time of day, weekends or holidays. For example, if your finance department is closed over the weekend, incoming calls can be directed to the general customer service agents.

Call Centre with Hosted PBX Features

AstraQom's Call Queue Management feature routes calls between agents according to pre-set rules: simultaneous, sequential or circular. Adding and removing agents from queues is simple, as all employees are part of the same Hosted PBX. Even non-Call Centre employees can easily be added in to help when call volumes are high.

Call Centre without downtime

There is also no need to worry about downtime. The AstraQom network has built in redundancy, so if your local exchange is affected by a natural or man-made disaster, your calls are routed through one of our backup exchanges.

Hosted Call Centre with Virtual PBX

Main Features

WhitecheckFull integrated Cloud PBX with our Call Centre software for real time data on call volumes and wait times

WhitecheckIVR (automated menu)

WhitecheckCall Recording

WhitecheckVoicemail to email

WhitecheckAnswering Rules

WhitecheckCall Queuing

WhitecheckCall Transfer

WhitecheckCall Forwarding

Whitecheck3-Way-Calling

WhitecheckSecure, private network

WhitecheckWhisper feature for coaching agents

Live Help