Virtual Call Centre
Call Centres use two main systems for dealing with phone calls - the business phone system for communicating with customers, and the Call Centre software that records the information about the call volumes, wait times and overall agent performance. Often these two systems are not fully integrated, which makes it difficult to access the statistics that are vital for excellent customer support.
Our Call Centre solutions handle all your business calls from a Cloud Based Private Branch Exchange (PBX). We offer full integration with our Call Centre software, so you can access all the information you need, whenever you want. You can flexibly add and remove agents, as call volumes go up and down.
Another advantage of the AstraQom Hosted Call Centre is that you no longer have to maintain any legacy equipment, cutting down on maintenance, while having a new phone system that is easy to expand.